Insurance

Faster claims and cleaner risk, with a person on every decision that matters.

Intake, underwriting, recovery and policyholder agents wired into your policy and claims platforms, checking coverage in real time.

FNOL Claims Agent

First notice of loss, taken in 90 seconds

First-notice calls run long, coverage is checked offline, and slow cycle times push up both claim severity and customer dissatisfaction.

A voice-first agent takes the notice, structures the loss, verifies coverage against the policy master and books the right adjuster with the full context.

  • Loss intake by voice, photo or video
  • Real-time coverage and endorsement checks
  • Adjuster dispatch and routing
  • Fraud signals flagged at intake
Median FNOL time
90s
NPS on claims
+18
Claims cycle time
−22%

Works with Guidewire ClaimCenter, Duck Creek, Twilio, Salesforce FSC

Commercial Underwriter

Submission triage matched to risk appetite

Underwriters decline most submissions yet still handle every one. Broker response times lengthen, and hit ratios fall as capacity is rationed at random.

The agent reads schedules of values, loss runs and broker emails, applies your appetite and capacity rules, prepares indications, and passes qualified risks to an underwriter with a complete workbench.

  • Parsing of SOVs and loss runs in Excel, PDF and ACORD
  • Appetite and capacity matching
  • Indications prepared for in-appetite risks
  • Reason-coded declines for brokers
Submissions handled
5×
Hit ratio
+31%
Quote turnaround
−4 days

Works with Guidewire PolicyCenter, Duck Creek, Applied Epic, Salesforce

Subrogation Recovery Agent

Fault attribution and carrier demand packs

Adjusters close claims to meet cycle-time targets, and a large share of recoverable subrogation is never pursued.

The agent reviews every closed claim, assesses recoverability, assembles the demand pack and negotiates with other carriers through their portals.

  • Recoverability screening on every closed claim
  • Evidence bundling and demand drafting
  • Negotiation through carrier portals and email
  • Recovery yield analytics
Recovery yield
+41%
Missed statute deadlines
0
Days to demand
−63%

Works with Guidewire, Duck Creek, ISO ClaimSearch, DocuSign

Policyholder Concierge

Voice and chat servicing across every line

Service centres spend expensive time on routine questions, and policyholders wait on hold for tasks a system could complete at once.

An agent grounded in each policy's actual forms and endorsements handles routine servicing end to end and hands complex cases to a person with the full context.

  • Endorsement and billing changes
  • Answers grounded in the policy wording
  • Multilingual voice and chat
  • Call recording and redaction for regulatory review
Resolved in self-service
82%
Cost per interaction
$0.42
Customer satisfaction
4.7/5

Works with Guidewire BillingCenter, Duck Creek, Twilio, Zendesk

Every agent above runs under the same security practice.

Deployed inside your perimeter, on zero-retention models under your keys, red-teamed before every release, with a person approving every consequential action and every step on the audit trail.

Read our security practice

Other industries

Tell us about the workflow.

We reply to every enterprise enquiry within one business day. Bring your security team; we will walk them through the architecture and every control.

Arrange a briefing Our security practice