Telecom

Networks that explain themselves, customers who stay.

Network operations, retention and field-service agents that act on live telemetry and your OSS/BSS stack.

Network Ops Copilot

NOC triage and remediation, grounded in your runbooks

Network operations centres receive far more alerts than they can triage. Mean time to repair drifts and priority incidents slip.

The agent correlates alerts across domains, runs diagnostics, executes approved runbooks within change windows, and writes a complete incident timeline for the post-incident review.

Alert correlation across domains
Remediation grounded in runbooks
Execution aware of change windows
Incident timelines generated automatically

Mean time to repair: −58%
Alerts resolved automatically: 76%
Monthly SLA breaches: 0

Works with ServiceNow, Splunk, Grafana, Cisco Crosswork, Nokia NSP

Churn Defense Agent

Personalised retention across mobile and fibre

Blanket retention offers subsidise customers who would have stayed and miss those who leave quietly.

The agent predicts churn for each household, sizes the offer with the best net present value, and coordinates outreach across app, SMS and voice.

Churn scoring at household level
Offer sizing by net present value
Coordinated outreach across channels
Built-in test-and-learn measurement

Involuntary churn: −24%
Retention ROI: +11%
Save rate: 3.8×

Works with Salesforce, Amdocs, Adobe Experience, Twilio, Snowflake

Field Service Dispatcher

Dispatch that respects skills, parts and SLAs

Static routes break down by mid-morning. Engineers sit idle, customers miss appointment windows and satisfaction falls.

The agent re-plans every 15 minutes, resolves conflicts, and confirms new arrival windows with customers by text.

Continuous schedule re-optimisation
Skills and parts matched to each job
Arrival windows agreed with customers
Escalation driven by SLA risk

First-time fix rate: +27%
Jobs per engineer per day: +14%
Missed appointments: −38%

Works with ServiceNow FSM, Salesforce FSL, Google Maps, Twilio

Every agent above runs under the same security practice.

Deployed inside your perimeter, on zero-retention models under your keys, red-teamed before every release, with a person approving every consequential action and every step on the audit trail.

Read our security practice

Other industries

Tell us about the workflow.

We reply to every enterprise enquiry within one business day. Bring your security team; we will walk them through the architecture and every control.

Arrange a briefing Our security practice