Retail & E-commerce

Margin decisions made daily, not quarterly.

Planning, pricing, conversational commerce and returns agents that run inside guardrails your merchants set.

Merchandise Planning Agent

SKU-store-week forecasting and automated allocation

Planners run weekly cycles in spreadsheets while stores run out of best-sellers and carry too much long-tail stock. Markdowns consume the margin plan by the third quarter.

The agent forecasts at SKU, store and week level, reconciles against open-to-buy and vendor lead times, and proposes purchase and transfer orders every night, each with an explanation.

  • Hierarchical forecasting with promotional lift
  • Open-to-buy and vendor capacity reconciliation
  • Purchase and inter-store transfer orders proposed nightly
  • A weekly summary of what changed, for planners
GMROI
+18%
Stock-outs
−31%
End-of-season markdowns
−24%

Works with Oracle Retail, SAP IS-Retail, Blue Yonder, Shopify Plus, Snowflake

Conversational Shopper

A product expert across web, app and WhatsApp

Category pages convert poorly because shoppers cannot always describe what they need, and live-chat teams cannot scale to meet them.

The agent reasons over your catalogue and product attributes, proposes bundles, checks fit against return history, and hands high-value customers to a human stylist.

  • Reasoning over catalogue and attribute data
  • Bundle and complementary-product recommendations
  • Fit and sizing guidance learned from returns
  • Handoff to a human stylist for VIP customers
Average order value
+34%
Assisted conversion
2.6×
Return rate
−19%

Works with Shopify, Salesforce Commerce, Klaviyo, Gorgias, Meta WhatsApp

Dynamic Pricing Engine

Competitor-aware pricing inside guardrails you set

Pricing teams can review only a fraction of the catalogue each week while competitors reprice by the hour. Margin leaks quietly in the long tail.

The agent learns price elasticity for every SKU and region, simulates each proposed change against demand and inventory, and publishes approved prices to every channel.

  • Elasticity modelling at SKU and regional level
  • Competitor and marketplace price monitoring
  • Guardrails and MAP compliance enforced
  • An explainable change log for merchants
Gross margin
+4.7%
Sell-through
+11%
Coverage
24/7

Works with Shopify, Amazon MWS, SAP, Snowflake, Zoho Analytics

Returns Triage Agent

Refund, replace or resell, decided in the conversation

Reverse logistics is expensive, and blanket returns policies lose margin on low-cost items while frustrating the most valuable customers on premium ones.

The agent weighs SKU economics, customer lifetime value, evidence of condition and warehouse capacity to choose the right outcome for each return, then arranges the physical flow.

  • Condition scoring from customer photos
  • Returns policy weighted by lifetime value
  • Routing to resell, refurbish or donate
  • Automated customer updates
Cost of returns
−46%
NPS on returns
+9
Items resold through the right channel
31%

Works with Loop, Narvar, Shopify, NetSuite, Manhattan WMS

Every agent above runs under the same security practice.

Deployed inside your perimeter, on zero-retention models under your keys, red-teamed before every release, with a person approving every consequential action and every step on the audit trail.

Read our security practice

Other industries

Tell us about the workflow.

We reply to every enterprise enquiry within one business day. Bring your security team; we will walk them through the architecture and every control.

Arrange a briefing Our security practice